Leadership | Everybody Needs Seminars

Jan

Finding good training for your employees has never been easier. Nationally recognized speakers are available from coast to coast, and even country to country. You can obtain excellent employee training options in general areas of business that affects all who work in your company. Topics such as communication skills, training for new supervisors, classes that focus on professional development, organization and time management are useful for all employees, but there is also specialized training for optimized performance of your employees. You can give extended learning experiencing to your accounting or customer service staff, for instance. Sales training can make the difference between meeting your quarterly financial goals and not. With a variety of training topics also comes a variety of delivery methods. There are in-person seminars, live webinars and pre-recorded online classes, thus providing many options for conducting management training. Understanding the differences among them will allow you to select the best options for your employee’s training events.

Self-paced learning is available on the Internet. It typically takes the form of online classes and recorded webinars. Effective for developing communications skills training, Webinars can be presented to your employees over the Internet, providing both convenience and flexibility of use. If the material is recorded, that means that it can be repeated many different times. This is the key to facilitating self-paced learning, because when material can be repeated as many times as is useful, your employees will be able to understand the information better, and will be able to retain more of it.

In-person seminars are when a trainer comes to your place of business to provide the training for your employees. Having a trainer in the same room as your employees offers many advantages. Your workers will be able to ask the trainer questions, so that they will get the clarification they need. When a trainer has employees try out new skills or practice exercises, the trainer can give them immediate feedback, which helps cement the learning. Employees who learn by doing can especially benefit from this feedback, because they can adapt to what the trainer says and become more proficient at the new skill.

Live training seminars can happen in-person or online. An online live seminar can be offered to groups of employees or individuals. Many live seminars offer a telephone number that you can call while the event is taking place, and this allows for a level of interaction not possible in pre-recorded sessions. Sales training provides the most benefits when conducted through live seminars, by providing a dynamic aspect that can be missing from a recorded training. This lively aspect helps keep learners interested and engaged with the training, and therefore enables them to get more out of the experience.

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Jonathan Blocker asked:

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Jan

How did you feel the last time someone blamed you for something that went wrong? Did it actually solve a problem, or just make you resent people and circumstances?

When was the last time you blamed someone? Did it really solve the problem?

Have you ever really been passionate to achieve great things for an organisation, only to be brought down be the people around you, the “working environment”?

But even if an individual is affected by such a “blame” dynamic, it could hardly affect the rest of the staff or organisation, OR COULD IT?

The fact is that the actions and reactions of every individual in a group affects the rest of the members of that group to form a unique culture. And that culture drastically affects the bottom line.

If there are 100 employees in an organisation with a poor corporate culture, they will produce the work of 68. In an average work culture, they will do the work of 100, but in a leadership enriched or brand congruent culture, they produce the work of up to 159 employees – so what is the savings potential of creating a superior a superior culture? What would be the behaviours required to cultivate a positive culture. Or, will creating the culture nurture the behaviours and the workforce?

According to Directive Communication™ Psychology (DC), Enhancing a workforce and developing positive traits in your employees is a product of “Culture Evolution”. One of the five pillars essential to breeding an effective, passionate workforce is a methodology that helps your people achieve something greater than themselves. This requires 3 fundamentals:

An awareness of how and why people are reacting to each other

The ability to apply this awareness to take more intelligent actions and less “reactions”

The ability to see the working environment and the people in it as a means to achieving something bigger in their lives.

In DC, awareness is initiated by realizations about the effects of your own communication and reactions that not only cause the others to treat you the way they do, but cause your own inefficiencies and disorganization. There are three conditions that are addressed to nurture this realisation:

The Mental, which uses the Colored Brain Communication Inventory (CBCI) to determine the way a person processes information and the world around them. This is a genetic process and cannot be changed.

The Emotional, which applies a fundamental Eight Emotional Drivers and their ranking that establishes motivation in various settings. This is environmental and changes as a person evolves emotionally.

The Physical, which identifies the five postures we all use and misuse in our effort to achieve our goals.

The point of this awareness is a consciousness of the affects the environment has on you and the affects you have on it. When you make realisations about yourself, you can see how you are being influenced and how you are influence others. You get a clear picture of where conflict and low cooperation really come from and how to prevent it. You identify the factors that have preventing greater leadership and inspire others to greater competence. You discover the gaps in customer service and sales success and how to overcome them.

But this is all just part of the system. Practitioners of Directive Communication™ Psychology apply two primary methods of influencing an organisations culture.

Method #1: Breaking tradition

Traditionally training for leadership, customer service, communication, sales, project management, etc. is all separately conducted and all applying independent methodologies. Courses usually last 2 days each and while people do take back some skills, they cannot fully understand each other’s roles and how those roles can connect to achieve Cooperative and competent execution of a common goal.

The Directive Communication™ Solution - One Language, One Vision

The system uses a “Common” methodology across the organisation, this not only allows organisations to save time by simplifying planning and centralizing soft skills competency with a process that is adapted across most people disciplines, but saves time with less training days required to achieve higher levels of competency. It is designed from the beginning for cross-organisational implementation and result measurement. The byproduct is an organisation that is more cooperative because employees are speaking the same language and cultivating a culture to reinforce the greater abilities of the workforce.

How it works

When an organisation is trained in the Fundamental DC Methodology with a 2 day course, they are primed to take specialized “Application Modules” that only last 1 day (instead of the traditional 2days). This allows Training and HR managers to maximize the training effect and still keep their workforce working. The DC methodology itself promotes a better culture and gets 42% better implementation results than traditional training. This is due to its unique psychology base that puts everyone in the company that is learning different skills, on the same page. Each application module builds on the Core DC psychology foundation – and all DC accredited practitioners are experts in their specific fields and apply their expertise in shorter times for a diversely competent and cohesive workforce and more effective culture.

Method #2: creating a revolution

This strategy is based on U.S. Special Forces PYOPS tactics for creating revolutions in countries combined with DC Corporate Re-Culturing strategies and psychology. When a core group has internalized “Directive Communication foundations” the psychological weapons of workforce enhancement are systematically applied across the organization. The key influencers (core group attending the workshops) within the organization are simultaneously trained in “Force Multiplication” tactics.

From the core group, individuals create DC A-teams incorporating different organizational hierarchies (i.e. management, supervisors, front line, and support). They then become the strike force that ignites culture enhancement from within, they are the force for the good of the organization and infect the rest with the same vision (usually suggested by senior management). They gain a strong sense of purpose because they fulfilling their own needs through the organization, not just doing the job.

The key influencers or “informal leaders” of an organisation are chosen to be internal consultants (one person for every 35 in the company) their purpose is to multiply the effects of DC Psychology and direct enthusiasm and action in the groups and teams they interact with uniting them in one direction.

The process is a 6 day interactive DC “Revolution” program spread out over 2 to 4 weeks (including the discovery and strategy component), and applicable Projects implemented in between the workshops. After each workshop, these Key Influencers involve a sub-group, which includes their managers as well as senior management, of about 5 or 6 individuals in immediately implementing what they have learned. That sub-group in turn involves a secondary sub-group and staff and management alike make realizations that influence their perspective of their place in the organization, and the fulfillment they gain from what the organization can bring to their own lives.

In one recent case study in creating the culture for the new Emirates Hotel & Resort chain, Directive Communication Practitioners from Singapore and Malaysia used the “revolution” process together with 22 Emirates staff and 2 midlevel managers, to cultivate powerful perceptions that created an almost instant energy that spread throughout the entire Hotel. It literally changed the way managers and staff alike treated and cooperated with each other. According to Bruno Hivon, the Emirates Marina General Manager, “The whole hotel is teaming with an energy that is truly exhilarating. I think the program is so successful because it calls on the significance and substance of people rather than on material things and that is what service is all about. The revolutionary attitude and group dynamics that came out of this program can put into every aspect of our work across all departments and every stage of the operations.

All of us have been channeled in one passionate direction and one focus, and this has been achieved in quite a dynamic and fun way that got buy in at all levels. Even the management team here we have discovered quite a bit about ourselves that will certainly make a difference in our directions.

As for our Patriots and their revolution, this is so different from other service concepts that they will definitely set the path for things to come.”

The revolution, measured by the Emirates head office against pre-revolution assessments, yielded substantial improvements in various areas:

Working with and Developing Others – up 54.64%,

Leadership – up 48.2%,

Communication – up 65.38%

Productivity – up 42.71%

Both methods require a “Buy In” from senior management because a letting go of Ego with a focus on results is required. In each method, the driving force comes from the employees, and cooperation and personal effectiveness is inspired from a self interest and development perspective. When employees feel their place in the organisation makes a significant difference and they discover how to gain more from work than just money, they create an environment that reinforces teamwork, creativity, passion and the emotional levers (outside of ego) that will lead to the improvement in their quality of life in and out of work.

While DC is not the only Psychology based methodology that affects individual perceptions, Steven Covey’s Seven Habits and P.E.P. have also proven successful in this area, the byproduct of culture and workforce enhancement is the premise for long lasting retention and consistent application of these perceptions. The reason? This can be answered with a question: Have you ever really been passionate to achieve great things for an organisation, only to be brought down be the people around you, the “working environment”?

The Directive Communication five pillars are the foundational conditions of culture change, they are as follows: The group must have a greater purpose, The group must speak a common language, The group must have a technology or a structured approach which they believe will help them achieve that greater purpose, The group must have an integral support system, The group must have a unified identity.

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Arthur F Carmazzi asked:

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Jan

There is one skill that every employee needs to develop, and that is communication. If you are an employer, any investment you make in training your employees as well as managers in effective communication will repay you many times over in terms of improved customer service, presentations, speech delivery and persuasive writing that your employees will be able to perform. Although there are several types of delivery methods for communication training, many companies have discovered the advantages that come through the use of webinars. Webinars can be used in a variety of ways to increase your employee’s communication skills.

A webinar is a seminar that is presented live on the Internet. The many benefits of using a webinar format for a training class include the flexibility it offers. If your company’s organization is spread out across the nation, or spans several areas around the world, everyone can participate in a webinar without leaving their offices, because of the Internet access. Some class offerings are also prerecorded, so that employees whom you wish to participate in the training may do so at their convenience, alleviating wasted work time. The Internet also makes it easy for you to procure nationally recognized speakers located anywhere in the country for a more cost-effective training with no reduction in quality.

In terms of how to best build effective leadership skills there are communication skills training to meet every business need. Webinar presentations are available to increase your employee and manager’s presentation skills. Tactics for overcoming nerves, delivery strategies, using visual aides as well as dealing with the question and answer session at the end are available through webinar training.

Perhaps you would like to provide exceptional training to help managers communicate more effectively in business meetings and ordinary business conversations. Webinars can provide the tools your employees need to master this important skill.

People who work in customer relations or customer service benefit from communications training. Webinars that cover such topics as dealing with difficult customers will enable your workers to resolve complaints more quickly while satisfying more customers.

Workers and managers who can get the job done will often rely on their writing skills to do so. Specialized training that delves into the area of writing so that the reader can understand your meaning quickly and easily will help your employees succeed at their jobs. A writing training class can also offer tips that make written communication go faster for the author, which will improve worker efficiency.

Communication also involves listening. All employees and managers must develop a high degree of skill in listening in order to understand not only those with whom they work but clients on whom your business success depends. Listening skills can be sharpened with appropriate webinar training.

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Dec

Working Voices - Presentation skills, Communication skills, Interpersonal skills Working Voices teaches interpersonal communication skills. Everything from Presentation Skills to Leadership Development, Voice Coaching, Writing Skills, Image Management, Cultural Diversity and Memory Techniques. You’ll learn more about our courses in a moment.

Our USP is:

• our content (relevant, up-to-date, PRACTICAL)

• our style (high energy, high interactivity, FUN)

• our people (expert, experienced, EFFECTIVE).

Established in 1998, Working Voices delivers courses in the UK and abroad and engages a hand-picked team of trainers to meet the needs of a client list that includes some of the world’s most prestigious companies. You’ll learn more about our people in a moment too.

About our courses

If you’ve been on a course that was dull or uninformative; if delegates left it ill-equipped to put the fundamentals into practice from that moment forward – the “takeaways” as we call them – then the course was NOT one of ours. Groups, seminars, one-to-ones: here’s what we teach.

Presentation Skills

Presenting ourselves, our company, our case. It’s what we’re all doing all of the time. This comprehensive suite of courses is about doing these things properly and confidently – and getting the results we want.

• Presenting

• Pitching Skills

• Body Language

• Anger Management

• Assertiveness Training

• Essential Communication Skills

Leadership Development

Working Voices’ leadership development programmes focus on your managers – the people who hold the key to making your business successful and profitable. Ours is a suite of UNIQUE and proven one-to-one coaching techniques and team-building exercises.

• One-to-one Leadership Programmes

• The Chi * of Success

• Leadership Unplugged

• Coach the Coach

( * The circulating life force whose existence and properties are the basis of much of Chinese philosophy and medicine.)

Voice Coaching

Your voice says masses about you, face-to-face, on the phone or by voicemail. It might say good humour, energy, gravitas. It might say dull, uninterested, impatient. And, of course, it might say nothing at all if it is unclear or unintelligible. These courses deal with all the pitfalls.

• The Perfect Voicemail

• Speaking English Clearly for Business

• Making The Most Of Your Voice

Writing Skills

Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.

• Effective Business Writing

• Effective Report Writing

• Writing Effective Emails

Image Management

Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.

• Visual Impact in the Workplace

• Exclusive Personal Image Day

• Image Management

Cultural Diversity

No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.

• Communicating Across Cultures

• Cultural Awareness

• Embracing Diversity

Memory Techniques

The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your performance at meetings or when you make presentations. We teach brain-training strategies that will give you the memory you want.

• Total Recall

• Power-up Your Memory

• Memories Are Made Of This

About our people

Nick Smallman is founder and Managing Director of Working Voices. He combined a classical acting and business career until asked to set up the company specifically to meet the interpersonal communication needs of the UK and overseas banking communities. Since then the client base has widened year-on-year and now includes the legal, media, fashion, distribution and pharmaceutical sectors. Nick trains in a variety of disciplines both in the UK and abroad (Europe, USA, China and Russia, principally) and is a sought-after motivational speaker.

Our trainers are expert and experienced; motivators as well as educators; high scorer’s against client feedback.

John Mabberley: A city Banker for 30 years, John’s enthusiastic and motivational style has given him a great track record for team and confidence building. John specialises in delivering all of our Presentation Skills courses except Anger Management and Assertiveness Training.

JC Mac: Chevron, Citigroup, EMI Music, BP/Amoco, Orange, Universal and the British Museum are just a handful of the major corporates which have benefited from JC Mac’s holistic approach to Leadership Training. He handles all our Leadership Development courses and is in demand both in the UK and abroad.

Paul Hill: A graduate of English from Cambridge University, Paul is a trained actor and highly qualified voice coach. His Voice Coaching courses are a favourite with our global-company clients but he’s also part of the Presentation Skills team, delivering all courses except Anger Management and Assertiveness Training.

Kate McGoldrick: Kate’s background in radio and print journalism and the theatre -and an infectiously enthusiastic style – mean her Writing Skills courses are in constant demand. She also delivers the Presentation Skills suite including Anger Management and Assertiveness Training.

Sara Hollamby: Sara’s combined careers in the fashion industry and presenting on TV have spanned 27 years and made her a seasoned and popular group and auditorium speaker. She takes all our Image Management courses, which, just like the rest of our portfolio, are available “one-to-one” as well.

Jo Rice: Author of over 50 books including “How to do Business in Japan”, multi-lingual Jo lived and worked in the Far East for many years and is now a leading expert in all – ALL – aspects of cultural diversity training. He delivers our Diversity Training courses – as much abroad as in the UK.

Paul Mabberley: Paul acquired his grasp of the art of presenting via, at one end of the spectrum, the UK’s creative design sector, and, at the other, university guest lectureships. He coaches our Presentation Skills courses (except Anger Management and Assertiveness Training), as well as Memory Techniques.

Genevieve Grant: Born in the USA, Genevieve came to London for post-graduate studies, and stayed. Her background has a wide span – political activist to charity organiser – and she brings the technique she’s gained to our Presentation Skills courses (excluding Anger Management and Assertiveness Training).

About our clients

Here are just a few of them. Channel 4; HSBC Group; Barclays Group; Deutsche Bank; Lovells, Credit Suisse; BAFTA; Swarovski; Morgan Stanley. With or without the 50 others, we believe these names speak volumes about the quality of our client base.

Please visit www.workingvoices.com for more information on our company, our courses, our people and our clients. Then contact Tina at info@workingvoices.com.

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